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Cancellation policy

Right of cancellation for consumers

(A consumer is any natural person, who concludes a legal transaction for a purpose which can be classified as belonging neither to the person's commercial nor professional activity)

Cancellation policy:

Right of cancellation
You have the right to cancel this contract within fourteen days without citing reasons. 
The cancellation period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the last good. 
In order to exercise your right of cancellation, you must make a clear declaration (e.g. by letter, fax or e-mail) informing us (Designhütte GmbH, Weissenpferd 9, 58553 Halver, Germany, T: +49 (0)2353/6662220, F: +49 (0)2353/6662221, E-mail: of your decision to cancel this contract. You may use the included template cancellation form, but this is not mandatory. 

In order to comply with the cancellation period it is sufficient for you to dispatch the notification of your exercising of the right of cancellation before the end of the cancellation period. 

Consequences of cancellation 
If you cancel this contract, we must return all payments that we have received from you, including delivery costs (with the exception of additional costs arising from you selecting a different form of delivery to the cheapest standard delivery offered by us) immediately and within fourteen days of the day on which received the notification of your cancellation of this contract at the latest. To make this repayment, we shall use the same method of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances shall you be charged fees for this repayment. 
We may withhold repayment until we have received the goods back or until you have provided proof that you have sent back the goods, depending on which is earlier. You must send or hand the goods back immediately, and in any case within fourteen days of the day on which you informed us of your cancellation of this contract at the latest. The period shall be considered complied with if you dispatch the goods before the end of the period of fourteen days. You shall be responsible for the direct costs of sending back the goods. 
You must only provide compensation for any loss of value in the goods if the loss in value is due to handling by you that was not necessary for inspecting the properties, characteristics and functionality of the goods.

Exclusion of cancellation:
A right of cancellation does not exist for distance contracts for the delivery of goods that are not ready-made and whose manufacturing is determined by individual selections or specifications of the consumer, or whereby the goods are clearly tailored to the needs of the consumer.

Template cancellation form

If you wish to cancel the contract, please fill in the following form and send it back.


Designhütte GmbH
Weissenpferd 9
58553 Halver
Fax: +49 (0)2353 / 666 222 1

(I/we(*) hereby cancel the contract that I/we(*) concluded for the purchase of the following)

Ordered on(*) / received on(*): 
Name of consumer(s): 
Address of consumer(s): 
Signature of consumer(s):

(*) Please delete as appropriate